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RETURNS & WARRANTIES
Returning Damaged or Defective Items
If you have received a damaged or defective item, please contact us by email within 7 days upon delivery of the parcel. Please provide us with your order number and item name / model by email. Please email us a few pictures of the damaged item, put the damaged item back in its original packaging. We will notify you if we require you to take the damaged item to your local post office for inspection and for obtaining a damage report.
Returning Unwanted Items / Exchange
You may exchange or return an item for a refund. For exchanging items, you would need to bear the postage of returning the original items to our shop, as well as the postage of forwarding the exchange items to you. For returning unwanted items, please send them to our shop with all document enclosed in the original package. A refund will be processed upon receipt of the returning package and checked clean and undamaged. You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receipt of your returned package, with the original postage and 10% of the returned item value deducted from the original item price being re-stocking and administrative charge. (Please see Return / Cancellation Exceptions for products that are not eligibal for return or exchange)
Pack the item securely in the original package if possible, or use a new packing box if necessary. Enclose the original copy of the packing list with the item, and the email from us which was showing the Return Authorization. Please make a copy of the packing list for your records. If you are unable to enclose your packing list, please include your order number, billing name, and address with the item. All products must be returned in unused condition and with all tags, parts and accessories to qualify for a full refund. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries or Collect Charge. For your protection, we recommend that you register or insure your parcel for the return.
Keep the Return Tracking Number for the package you are returning until you have been notified that the package has arrived our warehouse. Our Standard Return Policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
Return / Cancellation Exceptions
Our Standard Return policies do not apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below:
1. Customized Products / Strung Racquets
All sales are final for customized and personalized products, such as apparels with printed names and strung rackets. These items cannot be returned and order cannot be cancelled after work has been done. If an error occurred in your order process or packaging, please contact us immediately by email.
Due to Hygiene concerns shoes are not listed in the return policy.
3. Special order products/ Non Stock Products (order in upon customer request or Racquet Force do not carry), we will not accept return/refund or exchange for size unless wrong product or sizes had been ordered/sent.
4. Non Stock Products / Limited Edition Products / Pre-Ordered Products are excluded from return and cancellation.
Racquet Force will do a full refund without any charges if an item ordered are not available. For any other cancellation, Racquet Force will charge a 10% processing fee out of the total transaction amount (including shipping fee) hence, we will only refund 90% of your total transaction amount back to you. Please kindly check with us for any product specification or pricing details before you place an order.
**If Customers request a certain specification or weight for a racquet, please kindly communicate through email prior placing orders. We will try to match what customers want and we WILL NOT refund without a valid discrepancies or difference to what customer requested. (eg, customers request two same model of racquet with same weight, RF will tried to measure and share to customers the closest measurement we have, anything within 3% of weight will not consider as valid discrepancies) and order will not get refund.
Items Returned By The Post Office (Refused / Unsuccessful Delivery)
If an order is returned to us for unsuccessful delivery due to incorrect / insufficient address, incorrect receipient's name, or an error not caused by our side, the customers are required to pay for the postages of the returned journey as well as the forwarding journey to the correct address. If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.